FAQ's

Are there any benefits for first-time customers?

Services are specifically catered to every customer’s needs.  All learning modules and resources are available for the student to move at their own pace.

 

Do you have a customer referral program?

We have partnered with Rewardful to offer our affiliate marketing program. If you would like to be a part of our affiliate program, please email us at contact@tdfinvestmentgroup.com. Affiliate program is open on a seasonal basis. Please email for more information.

 

What if I am not satisfied with TD&F Investment Group?

If any client/tenant is not satisfied with the service, they have received they may reach out to our Client Services Department for more information.

 

What is your refund policy?

By purchasing a plan, you agree to the terms and conditions listed: 

All orders may be cancelled within 24 hours of payment being received and only if the course has not yet been started. If course has been started there shall be no refund issued. If it is more than 24 hours since payment, there shall be no refund issued. If student is unsatisfied with course there shall be no refund issued. If student does not complete course before expiration there shall be no refund issued.  

 

Exemptions: If plan has been paid and student is unable to access within 48 hours due only to system error, a full refund will be issued, and student will have to purchase a new plan.  

 

What if my access expires before I have a chance to complete?

If access to either course or Investors club expires before student has finished, there shall be no refund issued and student must repurchase plan in full in order to complete. 

 

Does Taneisha offer 1-on-1 training?

1-on-1 consulting services are offered on a limited basis. Please call or email with a subject line of "Consulting Inquiry" and a team member will reach back out to you.

 

How do I handle system issues/ course malfunctioning?

If for any reason a course is delayed, crashes or is not accessible due to issues not at fault of student. A full refund shall be issued, and student must repurchase plan.

What are the qualifications for investor financing?

Financing is dependent upon specific customer need. Please reach out to our Financial Services Department for further information. There is a non-refundable $250 application fee required in order to process application.

 

How do I tour a property that is for lease?

Please reach out to our Customer Service Department in order to set a time to view a property. You may also gain access to tour property through Rently.

 

How do I qualify for a lease?

You must complete a credit application and provide all required documents as well as pay any/all applicable fees in order to qualify for a lease. Approval dependent upon individual information provided. See listing page for detailed qualifications.

 

How long before I know if I am approved for a loan?

Status of loan is usually made known within 48 hours but will not exceed 72 hours. Incomplete loan documentation or failure to provide all necessary documents will prolong processing/ cause for application to automatically deny.

Questions? Contact us today, our team is always ready to help.

 

contact@tdfinvestmentgroup.com

1861 Brown Blvd. Ste.# 217-705

Arlington, TX 76006

214-997-4572

©2020 by TD&F Investment Group | All Rights Reserved